TECHNICAL SUPPORT

Instinctive’s service team have an abundance of technical experience, which enables them to provide unrivalled service support and maintenance for lasers and IPL systems across numerous disciplines. 

Engineers are strategically placed throughout the UK offering a wide range of services which include: installation and commissioning, planned preventative maintenance, warranty and extended warranty cover, in-house repair, field service and rapid response breakdown cover.

Service bases are established in the UK and Ireland, so whether you have one laser or several, in one location or many, you can rest assured that Instinctive can provide the support you need to keep your equipment working to its full potential.

An Instinctive service package offers numerous benefits including:

A dedicated helpline

Friendly service administrators are ready and waiting to manage your enquiry, offer advice and ensure a prompt response

Maximum uptime

Efficient and effective response ensures maximum uptime in your productivity, allowing you to provide your clients with a reliable and convenient service

Manufacturer trained engineers

Trained by the same people who design, build and test your equipment ensures engineers have maximum product knowledge, experience and understanding

Spare parts holding

A comprehensive parts holding supports many hundreds of customers, leading to a fast and reliable service

Regular updates

Regular software and hardware updates improve the efficiency, reliability and treatment capability of your equipment

Standards

All work is carried out to meet obligations set by the Healthcare Commission and Medical Devices Agency, giving you confidence that your equipment is in safe hands

Instinctive is an ISO 9001:2000 approved organisation (TUV Certificate) Click to see our certificate