TECHNICAL SUPPORT
Our technical support team are here to support you and your business, practice or hospital , to your satisfaction.
For manufacturers and distributors, we provide a professionally managed out-sourced service capability in the UK, Ireland and across Europe, to compliment direct sales activities. We specialise in the support of revenue generating, high capital value medical equipment, therapeutic and diagostic, across disciplines.
End-users, clinics and hospitals confidently rely on us to provide manufacturer-level service in support of their clinical activities. We call it 'business continuity'.
A full range of post-sales support services include pre-delivery inspection, installation and commissioning, planned preventive maintenance, warranty and extended warranty cover, in-house repair, field service and rapid response breakdown cover.
Service bases are established in the UK and Ireland, so whether you have one device or several, in one location or many, you can rest assured that we will provide the support necessary to keep your equipment (and investment) working to its full potential.
All our service customers benefit from:
A dedicated helpline
Friendly service administrators are ready and waiting to manage your enquiry, offer advice and ensure a prompt response
Maximum uptime
Efficient and effective response ensures maximum uptime in your productivity, allowing you to provide your clients with a reliable and convenient service
Manufacturer trained engineers
Trained by the same people who design, build and test your equipment ensures engineers have maximum product knowledge, long experience and clinical understanding
Spare parts holding
A comprehensive parts holding supports many hundreds of customers, leading to a fast and reliable service
Regular updates
Regular software and hardware updates improve the efficiency, reliability and treatment capability of your equipment
Standards Compliance
All work is carried out to meet obligations set by the Care Quality Commission and Medical Devices Agency, giving you confidence that your equipment is in safe hands. All operating procedures are based on, and compliant with, ISO 9001:2000
